Terms and Conditions
By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro and our online vouchers online
In clinic: We also accept cash and laser
Due to Covid-19 orders are taking a little longer to get to you.
All orders are despatched Monday to Friday between 1pm and 4pm. Orders Placed before 2pm Monday to Friday will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed over the weekend are sent at 1pm on Monday, or Tuesday at 1pm if it was a bank holiday weekend. In 95% of cases delivery is achieved next day all over Ireland.
Please Note: Good Friday and Cyber Monday please allow an extra day for shipping.
We charge a flat Rate of ONLY €5.00. Orders over €50 are free at the moment due to Covid-19
Shipping & Return Policy
In the unlikely event of anything arriving damaged, please notify us at Purejoy in writing or via email within 7 days (firstname.lastname@example.org).
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken. A restocking fee of 15% of the item’s value is payable for all items returned unless the item is faulty or damaged in which case no restocking fee is payable.
Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Purejoy please enclose a copy of the email in your return, we cannot accept returns we know nothing about. When returning an item please use recorded delivery, we cannot process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
If you wish to order products to be delivered outside of the Ireland, please e mail us at email@example.com with your order and we will get back to you with regards to price for shipping
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled and how soon we can get it to you
If you require that your personal information be removed from our files, please send an email to firstname.lastname@example.org
Purejoy welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with otherPurejoy customers